| What is Caballo Press? Caballo Press is an award-winning independent publisher specializing in diverse topics related to the equine industry. Its first title won the Dr. Tony Ryan Book Award, an award that recognizes the equine industry's book of the year. Currently, the company is transforming itself into an e-book publisher. What is the Mission of Caballo Press? It is our Mission to publish compelling books related to the equine industry. Furthermore, it is our Mission to form friendships with our patrons first and sell them one heck of a horsey book second! How to contact Caballo Press? For questions and concerns, e-mail: admin@caballopress.com. For retail, wholesale book or e-book orders and inquiries please e-mail: bookorders@caballopress.com. Our mailing address is: Caballo Press 24 Frank Lloyd Wright Drive P.O. Box 415 Ann Arbor, Michigan 48106-0445. How do you decide which books to publish? Books we publish must be related to the equine industry. Our decision often depends on titles in development, and titles we have in release. Currently, we only publish books that appeal to our mission. We pride ourselves on the titles we have, and will have in print, and not on the number of books published. We are not a large publishing company, and we prefer it that way. We are currently not accepting submissions. Do you have an e-mail/snail mail list? Currently, we maintain an e-mail and mailing list of individuals who have purchased our books or e-books, have asked to be placed on this list, or have contacted us for any reason. This list is not sold or made public. If requested, names are removed from this list. We send individuals on this list information regarding current and upcoming titles. However, the best way to stay up to date regarding new releases is through our web site, www.caballopress.com. How do I purchase from Caballo Press? Retail buyers can purchase books directly from our website using PayPal. A PayPal account does not have to be created in order to purchase a book directly from us. Buying online is secure and easy. What forms of payment do you accept? Payment may be made on PayPal with Visa, MasterCard, Discover Card, or American Express. Payment in the form of a personal check can also be mailed directly to our street address. Include your name and contact telephone number. Specify the name of the book and where you would like the book shipped. Payment for orders from outside the U.S. can only be made using PayPal. What is your refund policy? Caballo Press of Ann Arbor does not accept returns for a refund. We do however, have a return policy if a book is damaged. (See below.) How will books be shipped? Books are shipped through the US Post Office. Select your preference at check out. How much does shipping cost? Shipping costs are determined by the method of delivery selected as well as the distance and the number of books ordered. Can I ship to a different location? Yes. This is done when paying through PayPal. Simply type in the shipping address. When will my book be shipped? As soon as your order has been received and entered into our database, your book will be shipped. Most books are shipped within two business days. Are International orders accepted? Yes. We accept orders from around the world. What happens if my book is damaged in the mail? Although rare, if a book arrives damaged you have three days to report the matter to us at admin@caballopress.com. In most cases damaged books will be replaced. Can I report problems with the site? Yes. We certainly appreciate knowing if something is wrong with our site. Send your concerns to admin@caballopress.com. We will explore the matter, and if possible, correct the problem immediately. |
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Caballo Press